Contract Manager Cardiff

64K basic + Relocation Package

We are delighted to be working on one of the highest profiles roles in leisure management within Wales. This exciting opportunity is for a Head of Service/ Contract Manager to be accountable for 8 leisure centres in Cardiff delivering a turnover more than £7m with a team of 260 full and part time staff. You will be leading a team of general managers and look after 10,000 direct debit gym members, 4500 participants on learn to swim with a very comprehensive junior activities and community wellness program across the diverse range of sporting and leisure facilities. A huge focus of the role will be managing and developing relationships within the City, in both political and sporting circles, working at both a strategic and local level within the Welsh Government, Sport Wales, National Governing Bodies and Health and Wellness Partners to ensure the leisure and sporting provision is embedded at the heart of the community, driving both participation and engagement. You will be given considerable autonomy to achieve and deliver these goals whilst being able to call upon the unrivalled expertise and knowledge from working for the sector leading not for profit charitable social enterprise. It would be hugely beneficial if you have previous experience working within either a group, contract or area management role working for a leisure management or private health and fitness operator or potentially in a regional capacity in sports development or the broad leisure sector. An ability to speak Welsh would be advantageous but is not essential.

Key responsibilities include:

• Actively networking, influencing, and building partnerships with the key stakeholders across the City to optimise the opportunities for the business.
• Being recognised and widely respecting as the leisure expert and the face of the business in Wales.
• Owning the commercial and operational performance of the contract and ensuring the services meet the highest customer experience standards.
• Creating effective business and service delivery plans, tracking success and progress against targets.
• Coach and develop the GMs and create development pathways at all levels across the contract.
• Create a winning performance culture, celebrating and shining a light on team success and development.
• Continually encourage and deliver innovation within service and business plans delivery.
• Ensure effective annual business and service delivery plans are clearly communicated and implemented.
• Ensure compliance with legal, regulatory, health and safety, ethical and social requirements.
• Project Manage capex investments and gym refurbishments.

We are ideally looking for candidates who have the experience highlighted but most importantly can see the huge potential that this opportunity presents to their own career and personal development with a major opportunity to support the business development team in using the success in Cardiff as a gateway to win additional leisure management contracts within Wales.

The position offers a basic salary of up to 64K with access to the company car scheme, 22 days holiday plus bank holidays, a stakeholder pension scheme and discounted fitness membership. There will be support for candidates who are looking to relocate for this opportunity to the value of 5K.

Interviews are immediately available.