Operations Manager - North London

Reports to: - Adventure Park Manager

Managing the day to day running of the trampoline park with an onus to create and control synergies across the different areas of the park's operation including Front of House, Café, Maintenance and Parties. A strong operational leader with an eye for detail that looks to lead from the front. An accomplished people manager to help provide an excellent service.

Main tasks and responsibilities of this role will include: -

Sales and Service Delivery

• Assisting the Park Manager to maintain and improve the highest standard of customer service and achieving customer focused KPI's.
• Ensure that the parks financial targets (EBITDA) and KPIs have been communicated to relevant team members, and that appropriate plans are in place to ensure targets are achieved.
• Ensuring that complaint handling is investigated and resolved in a timely manner.
• Responsible for ensuring the case management system is utilised in the management of complaints.
• Achieve and monitor upsell targets and expectations on front of house café and reception.
• To deliver local sales and marketing plans including the day-to-day management of social media.
• Ensuring the site's marketing literature is displayed and up to date.
• To hit site sales targets linked to membership, group bookings, parties and any other business initiative that may be enacted from time to time.

Compliance and Safety Management

• Assist with the implementation, maintenance, and management of an effective system of controls throughout the park covering both financial and non-financial aspects of the business. Ensure revenue protection compliance and conduct audits in line with company procedure.
• Ensuring that the site maintains compliance with the Southall's and Mitrefinch systems.
• Ensuring that all contracts, licences, and documentation required for the safe and effective operation of the Park are in place and adhered to consistently.

Team Management

• Support the Park Manager in leading and developing a high performing team through effective recruitment, people management, development, retention, and succession planning strategies.
• Deputising for the Park Manager in their absence.
• Responsible for day-to-day management of the park and carrying out the role of shift manager as and when required.
• Ensure the team is adhering to rotas and all employee's appraisals, sickness and lateness records and the compliance of the follow up process is completed in a timely fashion.

Skills and attributes of Operations Manager

Requirements

• Flexibility is essential to the role as the park has extended operating hours. Shifts will vary but will include days, nights, weekends, and bank holidays.
• Minimum of 2-year proven leadership experience. Essential.
• Experience managing health and safety processes. Essential.
• IOSH working safely qualification. Desirable
• Experience working on a café. Desirable
• First Aid qualification or a willingness to get one.

Work Remotely

• No

Job Type: Full-time

Salary: £23,500.00-£26,000.00 per year