Operations Manager - Indoor Leisure & Entertainment Playground
Gloucester | Up to £31,000 DOE + Perks | Fun Starts Here

Tired of the usual 9-to-5? Ready to trade the desk job for a role where excitement is part of your job description?

We're looking for a powerhouse of energy, leadership, and positivity to take on the role of Operations Manager at one of the most electrifying indoor leisure venues in Gloucester. This isn't just any job; it's a chance to lead a venue where families laugh louder, kids play harder, and memories are made every single day.

If you've got serious leadership skills, a passion for customer experience, and a knack for keeping things running like clockwork then step right up. Your next big adventure starts here.

What You'll Be Doing (AKA: Your Mission)

Be the heart of the park. You'll oversee day-to-day operations, lead a superstar team, and make sure every guest leaves with a huge smile on their face.

Operational Wizardry

• Keep everything ticking, from opening time to lights-out, you'll manage the full operation of the park.
• Ensure safety, fun, and top-tier experiences all run side by side.
• Step in as General Manager when needed (cape optional but encouraged).

Sales & Guest Experience Guru

• Work with the GM to deliver unforgettable customer service and smash KPIs.
• Own the café and reception sales. we're talking next-level upselling and cross-selling.
• Keep our social media buzzing and our local marketing on-point.
• Turn customer complaints into comebacks, you know how to make things right (and then some).

Party Pro & Booking Boss

• Drive sales across memberships, group bookings, and awesome birthday parties.
• Track daily activity and shift resources like a pro to make sure service always shines.

Compliance Champion

• Safety first! Ensure we're always playing by the rules and staying one step ahead.
• Keep licenses, documentation, and standards fully up to scratch.

Team Captain

• Recruit, lead, coach, and inspire a high-performing crew.
• Handle rotas, reviews, and the occasional HR curveball with style.
• Build a team that's passionate, proactive, and proud to be part of the action.

What You Bring to the Table

• 2+ years in a leadership role - you've walked the walk and led from the front.
• Proven experience in health & safety management (IOSH is a plus).
• First Aid qualification (or happy to get one).
• Café/hospitality experience? That's gold.
• Confident communicator with natural people skills.
• Calm under pressure, quick on your feet, and always two steps ahead.
• Available to work flexible shifts including weekends, evenings & holidays.

What You Get in Return

• Up to £31,000 basic salary (depending on experience)
• Company pension
• Free/discounted food
• Employee discounts
• Free on-site parking
• Store discount
• Monday to Friday schedule with 2 weekends per month (because balance matters)

This is more than a job. It's a chance to lead in an environment that thrives on fun, freedom, and fantastic service.

If you're the kind of person who believes work should be exciting, meaningful, and just a little bit magical... this is your moment.

Apply now and help us turn everyday visits into epic adventures!