General Assistant - £11 per hour + Progression to Assistant Manager

The General Assistant role covers a wide range of tasks across the site. You will be responsible for the smooth running of the shift, including taking charge of dispatch and working as a runner, liaising with all restaurant partners to deliver food inline with our KPI's, dealing with customer service complaints over the phone using our in-house escalation process as well as taking proactive steps to protect the customer journey.

A key part of this role surrounds your ability to step into any of the roles on site.

Duties will include:

• Dispatch: food handover to riders, customer complaints, liaise with kitchens and riders and identify & resolve issues.
• Basic kitchen preparation skills across multiple partners
• Generating Daily and EOD reports
• Ensuring site is clean and well maintained.
• Working alongside the Site Manager and Assistant Manager to maintain and deliver high standards.
• Opening and closing duties
• Logging maintenance calls and liaising with contractors.
• Carrying out daily food safety checks and report any issues to the site manager and restaurant partner.
• Trained to Food Safety level 2 as a minimum or level 3 (training provided if required).
• Strong communication skills both verbal and written.
• Proactive and able to take initiatives
• First Aid training ideal (training provided if required)
• Fire Marshal training ideal (training provided if required)

• Trained to Food Safety level 2 as a minimum or level 3 (training provided if required).
• Strong communication skills both verbal and written.
• Proactive and able to take initiatives
• First Aid training ideal (training provided if required)
• Fire Marshal training ideal (training provided if required)