Group Bookings Manager
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Location
Bristol, England
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Sector:
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Job type:
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Salary:
£19500 - £20500 per annum
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Contact:
David Peacock
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Contact email:
dp@leisurepeople.com
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Job ref:
DP7_1567164131
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Published:
over 4 years ago
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Expiry date:
2019-09-08
Group Bookings Manager 20K Bristol
I am looking for a customer focused group bookings manager to work for a successful family entertainment centre in Bristol. You will be responsible for:
- Making every element of the customer journey an amazing experience
- Managing incoming enquiries and leads over the phone and online.
- Providing quotations, follow up calls and taking deposits
- Coordinating the logistics and arrangements for both children's parties and group bookings
- Liaising internally with the hospitality and events team to ensure all bookings are fully staffed and pre planned.
- Liaising with the digital and marketing team regarding offers and promotions to maximize occupancy
- Dealing promptly and professionally with enquiries and complaints
- Work closely with the management team to deliver an exceptional guest experience across the venue
- Can support across other areas of the business as and when required
We are keen to talk to candidates who have had:
- A similar experience working within a high footfall group bookings/customer experience role.
- Can work a variety of shifts including most weekends and bank holidays.
- Have strong IT skills and excellent communication skills.
- Previous leisure or hospitality experience is strongly desirable.
Interviews are immediately available.