Group Bookings Manager 20K Bristol

I am looking for a customer focused group bookings manager to work for a successful family entertainment centre in Bristol. You will be responsible for:

• Making every element of the customer journey an amazing experience
• Managing incoming enquiries and leads over the phone and online.
• Providing quotations, follow up calls and taking deposits
• Coordinating the logistics and arrangements for both children's parties and group bookings
• Liaising internally with the hospitality and events team to ensure all bookings are fully staffed and pre planned.
• Liaising with the digital and marketing team regarding offers and promotions to maximize occupancy
• Dealing promptly and professionally with enquiries and complaints
• Work closely with the management team to deliver an exceptional guest experience across the venue
• Can support across other areas of the business as and when required

We are keen to talk to candidates who have had:

• A similar experience working within a high footfall group bookings/customer experience role.
• Can work a variety of shifts including most weekends and bank holidays.
• Have strong IT skills and excellent communication skills.
• Previous leisure or hospitality experience is strongly desirable.

Interviews are immediately available.