General Manager - Liverpool

£35K basic OTE £40K Premium Leisure & Learn-to-Swim Opera

We are looking for an energetic, hands-on General Manager to lead a modern, purpose-built leisure venue in Warrington. You'll oversee a team of around 30 swimming instructors, alongside your Assistant Manager and Team Leader, delivering hundreds of junior swimming lessons each week . As General Manager you'll be responsible for meeting and exceeding your sales targets whilst ensuring the highest levels of teaching and customer service to the participants and their parents underpinned at all times by operational excellence and the highest levels of health and safety.

What You'll Do

• Hands on, leading day-to-day operations, working shists between 8am -8pm and 1 weekend in 2.
• Coach, motivate, and develop your team to deliver exceptional customer service
• Manage staffing rotas, schedules, and budgets
• Drive local sales, membership growth, and customer retention.
• Manage and convert incoming leads through centrally generated leads and enquiries.
• Build strong relationships with schools, nurseries, and the local community
• Monitor performance data and customer feedback to improve standards
• Lead recruitment, onboarding, training, and retention of instructors

About You

• Proven leadership experience in leisure, hospitality, or customer-facing environments
• Strong operational focus, attention to detail, and commitment to health & safety
• Confident communicator with excellent coaching skills
• Pool Plant Operator qualification (or willingness to train)

What's On Offer

• Competitive salary of £35K + quarterly bonus up to £1,500 (OTE £40K+)
• 29 days holiday including bank holidays
• Fully funded training and development
• Opportunities to grow with new venue openings in 2026 and 2027
• Career progression within a rapidly expanding, family-focused leisure operator

Interviews will be taking place in late January.