General Manager - Competitive Socialising

Up to 75K basic 90K OTE - Canary Wharf

I am recruiting for a general manager in Canary Wharf to lead a high footfall premium competitive socialising venue with a high quality and extensive food and beverage offer across several cocktail led bars and a comprehensive high-end street food style offering. This 500-capacity high-profile leisure attraction is spread over 3 levels including a penthouse, targeting the corporate clientele as much as families and groups of all ages who are looking for an interactive and exciting leisure experience. As GM you will be supported by 5 heads of departments and a team of around 100 full and part time staff. We are keen to hear from GM candidates who have a proven track record in Central London managing a large premium leisure or hospitality business, visitor attraction, theatre or entertainment venue, You must be able to demonstrate exceptional attention to detail and extremely high standards. Responsibilities include:

• Ensuring high performing operational management and financial efficiency of the venue and attractions.
• The maximisation of on-site secondary revenue generation, and high levels of customer satisfaction
• Ensuring efficient customer throughput, maintenance of customer service, experiential and cleanliness standards.
• Recruiting, deploying, motivating, and leading a senior management team of 5 and large teams of front-line staff..
• Have a passion and flair for developing and coaching your team at all levels.
• Working closely with the marketing team to deliver a targeted and seasonal plan throughout the year.
• Achieve group and corporate bookings targets, running timely and appropriate promotions.
• Managing key partnerships and stakeholders including the local media.
• Providing timely and accurate performance information including daily sales reports for all departments.
• Collect, analyse and present data and insights to suggest revenue enhancing alterations to operations including opening hours, programming and pricing..
• Ensuring food & beverage operations achieve targets for margins, stock and waste management.
• Optimise and deliver budgets across multiple cost lines - staffing, marketing, consumables.
• Monitoring and providing feedback on the operation of ticketing and POS systems.
• Overall responsibility for health and safety throughout the venue

The position is hands on, and you will be expected to lead your teams from the front, you will be working a combination of shifts, typically between 10am and midnight and a minimum of 1 weekend in 2. The basic salary is up to 75K dependent on experience with a KPI related bonus of 20% that is paid quarterly. Benefits include 32 days annual leave plus your birthday off, significant discounts off F and B and exceptional opportunities for career progression.

Due to the anticipated high level of interest in this opportunity only those candidates meeting the above criteria will be contacted.