Front of House Manager - Adventure Leisure Facility in West London £24,531 OTE £28,500

As the Front of House Manager at an Adventure leisure facility in Acton, you will be responsible for overseeing and managing all aspects of the front of house operations. Your primary goal will be to ensure exceptional customer service, create a welcoming and efficient environment, and contribute to the overall success and growth of the facility. This is a dynamic role that requires excellent communication, organizational, and leadership skills.

With over 30 parks in the UK and 30 years in operation, our client is a fast moving, dynamic and exciting company to work for. They create safe, unique and exciting experiences for their clients and are passionate about everyone having fun, including team members!

About you:

• Previous experience in a supervisory or management role in a customer service-oriented environment, preferably in the leisure, hospitality, or tourism industry.
• Excellent interpersonal, communication, and customer service skills.
• Strong leadership abilities with the capacity to motivate and inspire a team.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively.
• Proficiency in computer systems, reservation software, and cash handling.
• Knowledge of health and safety regulations and experience in maintaining a safe environment.
• Flexibility to work weekends, evenings, and holidays as required.

Key Responsibilities:

• Provide outstanding customer service by greeting, assisting, and addressing the needs of visitors
• Handle customer inquiries, concerns, and complaints, striving to resolve them promptly and effectively
• Train and supervise front desk staff to deliver exceptional service and maintain a positive customer experience

Facility Operations:

• Oversee the daily operations of the front desk, reception area, and other customer-facing areas.
• Ensure efficient visitor flow, manage queues, and implement strategies to minimize wait times.
• Coordinate with other departments to ensure smooth coordination and execution of activities and services.

Team Management:

• Recruit, hire, train, and schedule front of house staff, ensuring adequate coverage at all times.
• Set performance expectations, provide ongoing feedback, and conduct performance evaluations.
• Foster a positive work environment that promotes teamwork, motivation, and professional growth.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations, facility policies, and procedures.
• Conduct regular inspections to identify potential hazards and implement corrective actions.
• Train staff on emergency procedures, first aid, and safety protocols.

Interviews available immediately