Deputy General Manager – Arts & Entertainment Venue - Up to £38,000 + Excellent benefits & Development - Winchester

Due to an internal promotion, we are looking for a charismatic leader to drive commercial performance and improve the customer experience of a wonderful arts, music and entertainment venue hosting live events, workshops, exhibitions, holiday programmes and talks in the heart of Winchester.

This role is the perfect opportunity to make your mark, and high performance will be rewarded with opportunities to support the wider business and progression over time.

Key responsibilities:

•  Coach, develop and inspire the service teams fostering a culture of service excellence.

• Manage the venue through the daily peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience.

• Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.

• Ensure sales opportunities are maximised across ticketing, retail, food and beverage and events through creative thinking, a clear strategy and strong leadership.

• Introduce and embed the organisations new balance scorecard system.

• Act as the General Manager in their absence including every other weekend.

• Support the General Manager on developing the overall business strategy to improve commercial performance.

Benefits

• Opportunity to develop and evolve the role further.

• Ongoing mentoring and development to support with future advancement to General Manager and beyond.

• Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.

• 5% employee/7.5% employer pension

• 25 days annual leave plus bank holidays

• Life assurance 3x annual salary

• Health cash plan.

• Discounts on retail, leisure, going out and holidays

• Generous occupational maternity, paternity, adoption and sick pay.

• Working a 37-hour week mainly 9-5.

 The person

• Hands-on business minded leader with fantastic hospitality skills.

• Experienced in coaching and inspiring teams to improve performance within a similar environment such as performing arts venues, theatres, entertainment venues, leisure and recreational facilities, events venues or visitor attractions.

• Multi-faceted operations experience possibly as a Deputy Manager, Operations Manager, Customer Experience Manager,

  Guest Services Manager, Centre Manager or Venue Manager.

• Can provide evidence of improving sales, service and operational performance in previous roles.

• Experience of managing budgets and interpreting income and expenditure lines to make business improvements.

• Experience in taking on and implementing new projects for a business.

• Ideally experience in implementing balance scorecard type metrics.

• Have your own transport or living local to Winchester.

• Able to work a couple of evenings a week for events and every other weekend.

• Ideally have an interest in music, arts, and culture and enriching the lives of the local community.

For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.