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Customer Service Advisor

Customer Service Advisor

Customer Service Advisor- Growing health and fitness chain

Bedford

£20-22K+bonus + free gym membership

Our client is a successful and growing health and fitness chain who are looking for some outstanding Customer Advisors for their new central support office in Bedford:

Key areas of responsibility:

  • Respond to enquiries through emails, webchat and social media about membership in their gyms.
  • Answer general enquiries about their gyms.
  • Resolve queries from existing members regarding payments, freezes and bookings.
  • Liaise with the management teams in all of their gyms to resolve specific membership queries.
  • Collate data and present as reports.
  • Invoicing for the business.
  • Other administrative duties to support the business.

The type of person we are looking for:

  • Quick learner, able to multitask and be proactive.
  • Self-starter with good time management skills.
  • Good communicator, who listens, provides empathy and confident in resolving problems.
  • Highly computer literate with experience in using outlook, excel and word.
  • Previous customer service experience possibly in call centres or on-line customer services departments.
  • Strong administration skills
  • A demonstrable passion for health and fitness.
  • Able to work 8am - 4:30pm or 10am - 6:30pm 5-days per week.

For more information please click apply and we will be in touch swiftly if you have the right level of experience.