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Customer Service Administrator

Customer Service Administrator

  • Location

    Long Eaton

  • Sector:

    General, Health & Fitness, Hospitality, Commercial Leisure

  • Job type:

    Full Time

  • Salary:

    £25000 per annum + 33 days holiday, private health care, 6% matched pension +more

  • Contact:

    Mark Manning

  • Contact email:

    mjm@leisurepeople.com

  • Job ref:

    MJM1961_1718778480

  • Published:

    29 days ago

  • Expiry date:

    2024-07-10

Customer Service Administrator- Marina Leisure Operator

Sawley, Long Eaton Nottingham

£25,000+ excellent benefits

We are working with a successful, ambitious nationwide marina operator to find a Customer Service Administrator to support a cluster of marinas with their administration of mooring bookings and contracts.

Benefits include working Monday-Friday over 37.5 hours a week, 33 days holiday, 6% matched pension, private healthcare, life assurance and discounts on moorings, gyms and more. Plus, you will get to work by the waterside with a head office team who are all very friendly, down to earth and will provide you with all the support to develop and advance your career.

Overview of Role:

  • Support the new customer onboarding process, ensuring the data is accurate and contracts are sent to customers promptly.

  • Process payments and carry out credit checks for new joiners.

  • Process renewals and contract terminations.

  • Build relationships with the marina managers, sales and head office teams, visiting marinas in your region from time to time and building trusting relationships.

  • Provide prompt and helpful email and telephone assistance to new and existing customer enquiries.

  • Produce monthly reports for each marina.

The ideal candidate:

  • Friendly, confident communicator who is self-motivated, well organised and has good attention to detail.

  • Experience working in a similar customer relationship management role such as within retail, leisure, fitness, recreation, hospitality, banking, automotive trade or estate agency.

  • Experienced in administering data and following processes accurately.

  • Experienced in using computer systems and ideally CRM software.

  • Have your own transport and living within commuting distance of Sawley, Long Eaton.

For more information., please click apply together with writing a few words on why this opportunity appeals to you.