Customer Service Administrator- Marina Leisure Operator

Sawley, Long Eaton Nottingham

£25,000+ excellent benefits

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We are working with a successful, ambitious nationwide marina operator to find a Customer Service Administrator to support a cluster of marinas with their administration of mooring bookings and contracts.

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Benefits include working Monday-Friday over 37.5 hours a week, 33 days holiday, 6% matched pension, private healthcare, life assurance and discounts on moorings, gyms and more. Plus, you will get to work by the waterside with a head office team who are all very friendly, down to earth and will provide you with all the support to develop and advance your career.

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Overview of Role:

• Support the new customer onboarding process, ensuring the data is accurate and contracts are sent to customers promptly.

• Process payments and carry out credit checks for new joiners.

• Process renewals and contract terminations.

• Build relationships with the marina managers, sales and head office teams, visiting marinas in your region from time to time and building trusting relationships.

• Provide prompt and helpful email and telephone assistance to new and existing customer enquiries.

• Produce monthly reports for each marina.

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The ideal candidate:

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• Friendly, confident communicator who is self-motivated, well organised and has good attention to detail.

• Experience working in a similar customer relationship management role such as within retail, leisure, fitness, recreation, hospitality, banking, automotive trade or estate agency.

• Experienced in administering data and following processes accurately.

• Experienced in using computer systems and ideally CRM software.

• Have your own transport and living within commuting distance of Sawley, Long Eaton.

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For more information., please click apply together with writing a few words on why this opportunity appeals to you.