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Chief Operating Officer - Kuwait

Chief Operating Officer - Kuwait

  • Location

    Kuwait

  • Sector:

    Health & Fitness

  • Job type:

    Full Time

  • Salary:

    £85000 - £90000 per annum + Flights, visa, accommodation allowance

  • Contact:

    Veronica Winter

  • Contact email:

    vw@leisurepeople.com

  • Job ref:

    VWCOO23_1694450526

  • Published:

    9 months ago

  • Expiry date:

    2023-10-11

  • Startdate:

    ASAP

Chief Operating Officer - leading luxurious health club Kuwait - £85,000 TAX FREE

Leisure People are delighted to be working with the finest Health Club facility in Kuwait.

Across two sites, these state-of-the art mixed clubs offer the best in wellness: Studios, outdoor pools, free-weights, cardio and functional fitness.

We are looking for an experienced Operator to support the CEO in developing the company strategies and who will be responsible for the day-to-day execution of these strategies.

You will need to have several years experience within the Wellness Industry, working within the luxury health club market, ideally from a GM and Regional Manager background, with exceptional leadership and business skills. Preferably with overseas experience of working in the Midde East.

The Ideal candidate:

  • Must have the ability to build trust and cultivate respect from day one as he/she are coming to an established company with staff who might be attached to the previous COO.
  • Should be a seasoned executive with a proven leadership record in the health and fitness industry
  • Must be an execution and people expert
  • Possess excellent communication skills
  • Is expected to constantly communicate with the company customers, suppliers and all the company stakeholders
  • Have experience managing a diversified team from different background and nationalities and should know how to align all teams, ask the right questions, lead discussions to reach solutions.
  • To have the compassion to lead and mentor the team and bring the best in them by growing their skills and confidence
  • Should be excellent executor of company vision and plans but also entrepreneurial enough to spot new opportunities that fit the vision and long-term goals
  • Is expected to challenge the status quo and serve as a change agent
  • Should possess the required knowledge and strength to manage the culture shift towards stronger teamwork, collaboration and accountability
  • Should be likable, good listener, patient, comfortable with people, emotionally mature, wise, ethical, honest, and trustworthy
  • Be adaptable; able to tailor his/her approach based on the culture of the company and the country

Job responsibilities

  • Among the tasks required in the short term are the following:

  • Improve marketing activities and plan
  • Improve company website and mobile application
  • Improve customer journey and customer satisfaction
  • Develop the brand standards in every department
  • Develop standardized systems and procedures in order to streamline expansions and ensure consistent delivery of our services across all locations
  • Develop and hire a team of A players in every department.
  • Develop staff training and career path
  • Improve staff retention and brand loyalty

  • Ongoing tasks:

  • Oversee daily operations and manage department heads and gym manager(s)
  • Work with CEO on developing the company ongoing business plan and KPIs
  • Adhere to the budget and oversee execution of the business plan.
  • Be accountable for the P&L results and drives results.
  • Work with accounts team on developing feasibility analysis of new products and services
  • Work with accounts and heads of departments on company budget to present to the CEO for approval
  • Draft the board meetings agenda and prepare the information required for the meetings beforehand
  • Communicate with the board to bring operational clarity and connection between the vision and the tactical disciplines and offer data based answers.
  • Communicate the CEO/board's questions and concerns to the leadership team to get the work done at the highest standards possible.

  • Growing the business into multiple locations:

  • Concept development based on market needs/gaps
  • Working with market experts analysist to solidify/refine the concept
  • Feasibility analysis of new projects
  • Selecting the best location for the project
  • Working with architects on design and plans
  • Presentations to the board
  • Equipment procurement
  • Recruitment of the staff
  • Development of the Systems and procedures and operational manuals
  • Training and orientation of staff
  • Prelaunch plan and execution
  • Management and overseeing operations post launch onwards.

The Package

  • Tax Free Basic Salary of £5,200 a month/£62,500 per annum
  • Accommodation and Transportation allowance of £1,950 a month/£23,400 per annum
  • Flights and visa included to the value of £1,550 pa
  • Total tax free package £87,450
  • Bonus - tbc
  • 30 days holiday per year
  • 6 direct reports ( Gym Manager, Fitness Manager, Head of Reception and Client Liaison, Deputy Manager, HR and accounts

Interviews available immediately