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Health & Fitness, Spa & Leisure & Hospitality. 

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Partnered with industry leaders for over two decades

  • David Lloyd Leisure Exclusive recruitment partner since 2006

  • Village Leisure Clubs Exclusive recruitment partner since 2008

  • Partnered since 2012

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We help you secure senior management and key hires to lead your business and drive growth.

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Don't Just take our word for it

Hear from our clients and candidates about their experiences working with us.

Village Hotels Logo

As both candidate and client Leisure People have been outstanding. Not only did they introduce me to Village, but they have been instrumental in supporting our Leisure Clubs throughout the UK. Their consistent ability to quicky identify and introduce top performing candidates adds huge value to our operations and is why they are a very valued longstanding partner to our business.

Chris Southall

Leisure Director, Village Hotels
David Lloyd Leisure Logo

David and his team at Leisure People lead the way in our industry, they are experts and truly know our business.  We have worked with them for the best part of 20 years, their services levels, integrity, and professionalism are exceptional.  They have consistently introduced great candidates when we need to recruit externally and that is why they are our exclusive recruitment partner for all our club level recruitment. 

Spencer Briner

Group Head of People​, David Lloyd Leisure
Vivify Logo

“I have worked with Mark over the last 10 years. Talk about industry professionals. Mark has a fantastic network of talent and is the go-to in the leisure industry. Countless assignments helping me identify talent as our business changed and adapted. Always available, always helpful and refreshingly honest.     I cannot recommend Mark highly enough.”

CEO, Vivify
Hampshire Cultural Trust Logo

“Working with Mark on our project of 5 senior roles has been such a positive experience both in terms of the relationship we have built and in delivering results. Mark was able to quickly understand our requirements and source a high calibre of talent, at pace. He willingly shared his experience of the market to help us position our roles appropriately and demonstrated that he has integrity in abundance. I highly recommend Mark and look forward to the next opportunity to work with him again.”

Director of People, Hampshire Cultural Trust
Water Babies Logo

​We have had the pleasure of working with Mark from Leisure People to fill several key aquatics roles within our organisation. Mark demonstrated a deep understanding of our industry, the specific skills required for aquatic positions, and the challenges of finding top-tier talent in this niche sector. The candidates presented were highly qualified and a great cultural fit for our team. Mark took the time to thoroughly understand our needs and delivered a seamless, professional, and efficient recruitment process.

Director of People, Water Babies
The Club Company Logo

“I have worked with Mark at Leisure People for many years, Leisure People have a broad depth of candidates from a wide spectrum of industries enabling us to match candidate skillsets to roles rather than simply industry experience. Mark has provided successful candidates for numerous  senior positions in the business over the years and I’m sure will continue to do so going forward”

Director, The Club Company
Southwark Council Logo

Following the successful insourcing of Southwark Council’s leisure centres, we worked with David to recruit to a permanent Head of Leisure. It is a key, specialist leisure role, so it was very important for us to find the right person. David was a pleasure to work with. He is highly professional and personable, as well as being an expert in the leisure field. David provided us with an exceptionally strong short-list, we were (excitingly) able to appoint a Head of Leisure.

Toni Ainge , Southwark Council
Hilton Global  Logo

​​​Veronica has worked closely with Hilton over the last 12 months supporting our recruitment needs within the EMEA team. I have found Veronica to be a great support – she provides good calibre / relevant candidates, is very grounded in her approach and is a pleasure to work with. This has led to a successful partnership through some challenging assignments.   

Head of talent, Hilton Global
Bourne Leisure Limited Logo

There isn't a more professional and supportive recruitment agency in the market. From both sides of the spectrum; the constant support and contact is of huge value, whilst understanding exactly what the client wants and matching that to the perfect candidate. 

General Manager, Bourne Leisure Limited
Third Space Logo

I changed career sectors from retail to leisure and Leisure People were pivotal to my success. Not only have they personally mentored me but have aligned my skills, capabilities and leadership to the right opportunities. A must for anyone taking their career to the next level. 

General Manager, Third Space
Les Mills International Logo

In an industry that is awash with recruitment agencies, Leisure People stand out. They have been an excellent sounding board for some complex challenges and their honest and open approach is refreshing. They are extremely well connected and in touch with the leisure industry. 

CEO - Europe, Les Mills International

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Latest Jobs

General Manager - Premium Fitness

Up to £70000 per annum + 90K OTE + Car | London

General Manager Premium Fitness Club to 70K + car + 90K OTEHestonI am looking for a general manager to work for one of the largest and most successful premium health and racquets operators at their club in Heston. As General Manager you will be responsible for several thousand members and a multimillion-pound turnover across a large sporting and leisure complex including a high end members only Spa. You will be driving multiple income streams across memberships, retail, food and beverage and coaching and activity programs. It is a fun place to work and with constant innovation and investment, you'll be working at pace in an exciting and dynamic results-based business. We are very keen to talk to high achieving leaders working at the premium end of the health and fitness, hotel, retail or hospitality sectors who can demonstrate their leadership and commercial skills in positively influencing a sales focused business through achieving great financial results and who has the leadership qualities to consistently engage, influence, coach and direct your team to deliver outstanding service, coaching and interaction during every members visit.This is a role where you will be highly visible within the business with both your team and your members, you'll need the presence, personality and drive to make a difference in every facet of the operation and you will be unrelenting in driving operational standards. Commercially you will thrive in a culture that encourages and recognises entrepreneurial flair and allowing individual business units the opportunity to innovate and initiate localised plans whilst benefiting from well-established ways of working from a market leading and highly respected brand. All applicants must have a genuine passion and interest for a healthy lifestyle, be prepared to work a flexible working pattern around the needs of the business which will include duty management shifts and one weekend in two. My client offers a market leading basic salary of up to 70K with the opportunity for a sponsored car and an annual bonus potential of up to 20K. Benefits include 5 weeks holiday life assurance and with free family membership of the club which is worth several thousand pounds.Interviews are immediately available.

Deputy General Manager - Leisure Attraction

£38000 - £40000 per annum + excellent benefits + development | Basingstoke

Deputy General Manager - Leisure Attraction - BasingstokeUp to £40,000+ excellent benefits and development​We are looking for a customer centric, operationally sound and commercial astute leader to improve the customer experience and ultimately the bottom line of this wonderful historical leisure attraction in Basingstoke which has loads of potential.This new role has been created to introduce and embed new ways of working to the service and operational teams whilst supporting on new business development projects to grow the successful business further.High performance will be rewarded with opportunities to support the wider business and progression to General Manager in time.​​Key responsibilities:​Coach, train and inspire the service and operational teams to go above and beyond for their customers and the business.Ensure sales opportunities are maximised across ticketing, retail, food and beverage and events through creative thinking, a clear strategy and strong leadership.Introduce and embed the organisations new balance scorecard system.Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.Manage the venue through the seasonal peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience and maximise revenue opportunities.Act as the General Manager in their absence including every other weekend.Support the General Manager on developing the overall business strategy to improve commercial performance.​​BenefitsOpportunity to develop and evolve the role further.Ongoing mentoring and development to support with future advancement to General Manager and beyond.Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.5% employee/7.5% employer pension25 days annual leave plus bank holidaysLife assurance 3x annual salaryHealth cash plan.Discounts on retail, leisure, going out and holidaysGenerous occupational maternity, paternity, adoption and sick pay.Working a 37-hour week mainly 9-5​The personExperienced in coaching, developing, inspiring, influencing, and performance managing teams possibly as a Deputy/ General Manager, Front of House Manager, Customer Service Manager, Guest Experience Manager, Operations Manager, Centre Manager or Venue Manager.Service and Operational Management experience within a busy multi-faceted leisure, fitness, tourist, entertainment, visitor attraction, cruise ship, retail, hotel or hospitality operation.Experience in taking on and implementing new projects for a business.Ideally experience in implementing balance scorecard type metrics.Obsessive about improving customer reviews.Have your own transport or living local to Basingstoke.Able to work the occasional evening for events and every other weekend.​For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.​

Head Coach 20hrs + Private Coaching - Padel

Up to £25000 per annum + 65K+ OTE | Stockport

Soul Padel - 20hrs Performance Manager + Private CoachingStockport £25,000 -20 hrs management 65K + OTESERVING UP THE FUTURE OF PADELWe're not just building courts, we're building a movement. Soul Padel is one of the fastest-growing, most inclusive padel communities in the UK. With venues opening across the country, we're on a mission to make padel accessible, exciting, and performance driven. Through our strategic partnership with Decathlon and a strong funding foundation, we are poised for rapid expansion nationwide.We're now looking for a passionate performance manager to shape the way we train, play, and grow at our new opening in Stockport where we are adding 4 new covered courts to the two we already have.THE ROLEAn exciting split role, you will be contarcted for 20 hrs per week as our performance manager where you willm be accountable for growing and optimising padel coaching, leagues, events and tournaments working a combination of shifts during the week and a minimum of 1 in 2 weekends. Youn will then be given the opportunity to coach clients for the rest of the week utilising preferential rates to book our courts at both off peak and peak times.You'll:Design and deliver the participation and performance programme.Conduct group coaching sessions at all levelsDeliver introduction to padel sessionsHost Americano tournaments for all levels (beginner's to advanced)Design and deliver structured social padel sessions.Organise and host tournaments.Organise and host corporate events.Work with the Club Manager to drive court utilisation higher through innovative use of the court time.WHO YOU AREYou love the game. You live the game. You know what padel can do for people and communities. You're a recognised padel coach in the industry with:LTA Level 2 Padel qualification (minimum)A proven background in programme development and team leadershipA desire to grow the game at every level - from juniors to elite playersHave a flexible, collaborative and visionary mindsetTHE PACKAGEBasic salary up to £25,000 for 20 hrs work.25% bonus potential based on performanceHuge opportunity to coach private clients on preferential terms outside your core hours.WHY SOUL PADEL?Soul Padel is redefining the way we play. Our courts are places to meet, move and make memories. We champion:Community and competitionInclusivity at every levelSociability, skill and growthIf you're ready to bring passion, professionalism and soul to the court, we'd love to hear from you.APPLY NOWBe part of a game-changing movement. Serve up your next challenge with Soul Padel.Soul PadelSame padel. More soulTo apply please forward your CV and covering letter outlining your suitability to David Peacock, Recruitment Director at our Retained Recruitment Partners - Leisure People by clicking 'Apply'

General Manager - New Opening

£40000 - £42000 per annum + 46K OTE | Royal Tunbridge Wells

General Manager Tunbridge Wells up to £42K basic OTE 46K We are looking to recruit a hands-on General Manager to launch a new family entertainment centre/adventure park in Tunbridge Wells. Responsibilities will include:Recruit, train, coach and induct the management team and large team of full and part-time front-line staff members.Lead the team to deliver the operational plan and ensure customers have a consistently excellent experience whilst visiting the Centre.Be process and systems orientated with a keen eye for delivering labour management, operational detail and health and safety compliance.Commercially astute to drive multiple revenue streams including admissions, party bookings and exclusive hire and the cafe.Execute local sales and marketing plans, including social media management.Work duty management shifts and a minimum of 1 weekend in 2.Ideal backgrounds will be:3 years Managerial experience leading a customer focused high footfall family entertainment or health and fitness club with a £1m+turnover..A front of house approach to leading and coaching teams and delivering a great customer experience.Have an analytical approach and a passion to be the very best.Be first aid qualified and have a strong knowledge of health and safety.In addition to a competitive basic salary of up to 42K, there is an annual performance related bonus of up to 10% , 28 days holiday per annum, cash plan benefit scheme and free parking on site. There are also excellent opportunities to develop your career as the business continues to expand throughout the country. Due to the anticipated high level of interest in this opportunity only those candidates meeting the criteria will be contacted.

Sous Chef

Up to £38000 per annum + Tronc | London

Sous Chef £38,000 + troncCanary WharfI am recruiting for a sous chef in Canary Wharf to work for a premium competitive socializing and entertainment venue. You will be employed on a 40hr contract, working 5 days out of 7 and typically one weekend in two. You will be catering for high levels of corporate bookings and venue hire with the food offer being geared around a quality street food proposition of burgers. pizzas and platters. You will be working closely with the Head Chef and are likely to be covering alternative shifts and as such you will typically be running the kitchen and managing the team of 10 chefs and KPs and liaising very closely with the front of house and bars management to ensure a seamless service delivery.As the sous chef within the team, to lead by example and from the front in preparing great food to be proud of.Ensuring high operational management and financial efficiency of the kitchen achieving superior levels of guest satisfaction.Work with your kitchen team to ensure all HACCP procedures are effectively managed to achieve a 5-star rating.Work with the franchisee to optimise operational standards, menu development and profitability.With the Head Chef managing your team, optimising the rota in line with prebooking's and events.Contribute ideas to develop and improve the kitchen operations, menus and overall customer experience.Ensuring regular stock takes are planned and carried out, along with the effective use of the EPOS system.Work closely with the Group Booking Coordinator and Bars Manager on the effective planning and catering for group bookings.We are keen to hear from candidates who have significant branded experience as a chef working to high standards within the hospitality industry. You will need to live within 45 travel time of Canary Wharf stationBenefits include tronc, 32 days annual leave plus your birthday off, life assurance and significant discounts off F and B.Interviews are immediately available.

National Marketing Manager

£40000 - £45000 per annum + 50K OTE | East Kilbride

National Marketing Manager East Kilbride up to 45K basic 50K OTE I am looking for a national marketing manager in East Kilbride to work for a leading leisure operator who operate sporting venues across the country. This is a hands-on role and as such is ideally suited to a candidate who has a marketing or commercial degree and who has at least 2 years' experience working within a similar capacity within a sporting, leisure or hospitality business delivering on seasonal and strategic campaigns. Responsibilities include: Ownership of a 500K annual marketing budget - optimise customer acquisition, retention, and ROI.Manage, support and work closely with one marketing executive.Account manage and oversee the creative and website management agencies.Oversee the creation and execution of multi-channel marketing campaigns - digital, print, and in-centre promotions.Execute comprehensive marketing strategies that enhance brand visibility, drive customer engagement and support business growthConduct regular market research and analysis to identify trends, customer preferences, and competitor activity.Maintain and enhance the company's brand identity, ensuring all marketing materials and communications reflect the brand values.Managing the key sporting and corporate partnerships that enhance engagement and brand collaborationTrack KPI's, analyse campaign results, and generate reports measuring the effectiveness of marketing efforts.Report into the Operations Director and work closely with the regional management team on campaigns.Working at pace across multiple projects and campaigns. In addition to a competitive basic salary of 40-45K dependent on experience, there is a 10% annual bonus. Benefits include 30 days holiday plus your birthday off, an option to join an enhanced pension scheme and life assurance. The successful candidate will be based from the office in East Kilbride but will be required to travel around the business on occasions.

Duty Operations Manager - London Stratford

Up to £33,000 per annum + benefits +development | London

Duty Operations Manager- Swimming, fitness leisureUp to £33,000 + benefits + developmentLondon Stratford​We are looking for ambitious, energizing and customer centric Duty Operations Manager to support with running of one of the most iconic Swimming, Fitness and Leisure facilities in the U.K. working for an award-winning operator renowned for developing and advancing their team members.​Benefits include free membership for you and your family, contributory pension, free parking, company events, 28-days holiday (including bank holidays) and most importantly continued investment into your professional development and future growth within the business. It is a fun place to work too!​Key Responsibilities:Take ownership for operating the busy centre on a shift basis.Ensure the centre is always clean, safe and in good working order.Pick up departmental and team responsibilities as part of your development.Deliver a fantastic customer experience to each and every user.Upsell the facilities and services at every opportunity.Support all the departments with making the centre a success.​About you:Ownership mentality, can-do attitude, extremely customer focused.Swimming pool operational management and key holder experience within similar high-volume sports, leisure or fitness business.Supervisory/people leadership experience possibly as a Team Leader, Assistant Manager, Duty Manager, Deputy Manager, Operations Manager, Leisure Club Manager.Hold a valid National Pool Lifeguard Qualification.Ideally hold your pool plant operators' certificate and first aid at work.The flexibility to work a mixture of early shifts (5.30am-2.30pm), late shifts (14.15-23.15) and weekend shifts (working one in two)Live within commuting distance of London Stratford.​For more information, please click apply and we will be in touch promptly if you have the right level of experience. Interviews are available immediately.

General Manager

£45000 - £60000 per annum + Social events,pension, career progression | Wellingborough

Centre Manager Wellingborough - Leading Leisure/Hospitality Brandup to £45,000 basic OTE £60K+ Interviews are immediately available for a Centre Manager in Wellingborough, running a high footfall venue for a market leading brand operating in the family entertainment sector of the leisure industry. The business delivers a great value entertainment experience and is relentless in ensuring that they consistently deliver service superiority to every customer. As Centre Manager you will be offered a highly competitive basic salary of up to £45,000 a quarterly bonus and a potentially lucrative annual outperformance bonus that can take the OTE to £60,000+. Benefits include life assurance, enhanced pension plan, 5 weeks holiday, life assurance and a save as you earn scheme with significant opportunities for training and development and career advancement. We are keen to hear from candidates who can demonstrate:5 + years' experience as a hands-on General Manager working in a fast-paced £2m+ turnover leisure, hospitality or retail business.Evidence of optimising sales and performance of a business unit including a significant hospitality offeringA passion for people, with evidence of coaching, developing and progressing a team of 40 colleagues.An ability to create positive energy with a can-do attitude and a compassionate approach to leadership.Are commercially astute with extensive P and L and budgetary management experience.Who constantly looks to enhance the customer experience and drive exceptional guest feedback/NPS scores.Can commit to working shifts and 3 weekends out of 4. Purpose of Role: Responsible for the overall performance of the centre and the team to deliver financial targets and service standardsCreate an environment for performance with fulfilment where our Team Members can perform to the best of their abilityCoach and mentor the team using effective communication and role modelling leadership behavioursContribute to the overall performance of the region; promoting innovation, best practice and effective communication Main Duties & Responsibilities Financial & Commercial - Deliver financial targets in-line with Company expectations whilst managing expenses in a manner that is appropriate for the needs of the businessManage all controllable costs to deliver Management Profit for the centre.Implement local marketing activity showing the appropriate return on investment to grow the business and evaluate the success of each campaignControl and monitor the payroll budget, in line with the business needs and the monthly and annual budgets Operations Ensure all centre operations are adhered to and all reporting procedures are completed within the required timescales in line with company guidelinesEnsure all Company operating standards are being adhered to and all centre audits produce results consistent with Company requirementsManage all aspects of Health & Safety within the centre and ensure compliance with all our safety, security and legal obligationsEnsure preventative maintenance program is in place and being followed by the centre technical team Service Promote the Mission Statement and ensure that all our Customers receive a market leading leisure experience through superior sales and serviceExceed Customer expectations to deliver an exceptional value for money experienceEncourage engagement between the Customers and the Team Members to create a fun and friendly environmentMaintain a presence on the floor at key times of the business and lead by example to promote positive behaviours within the team Team Communicate our Way of Working to ensure all the team are aligned to the Company goals and recognise their individual contribution to the Value ChainCoach and mentor the team and ensure the team training program is being followed to promote the development of the team within the centreRole model the behaviours and expectations to encourage each Team Member to take ownership for their contribution to the overall Company valuesLead by example and promote a fun working environment for our Team Members whilst maintaining a friendly and professional approach to our Customers Interviews are immediately available

Head of projects and New Business

£50000 - £70000 per annum + Career Progression, social events,pension | London

Head of Projects & New Business up to ££50,000 basic OTE £70,000+ We are seeking an experienced and passionate Head of Projects & New Business to lead our specialist equipment sales and supply division.This senior-level role is central to the continued growth of our business. If you thrive on winning new business, leadership, strategy, and seeing high-profile projects come to life-this could be your next career-defining move.About the RoleThis role combines leadership, sales, project management, and consultancy. You'll be responsible for:Leading the sales process and delivery of specialist equipment projects-from concept through to installationWinning new business and converting opportunities into signed orders with complete fulfilment oversightWorking closely with our CEO, MD, and senior leadership team to deliver best-in-class client outcomes in fitness and wellbeing.We offer clear career development pathways, with promotion and progression at the heart of our culture. If you're looking for a long-term career (not just a job), This really is a place you can grow.Key ResponsibilitiesSales & MarketingDrive business development via prospecting and lead nurturingManage and grow a strong pipeline and reporting through Pipedrive CRMSupport brand growth through social media and marketing activity.Consultancy ProjectsCommunicate clearly and professionally with clients and stakeholdersLead project discussions and presentations, both written and verbalManage project timelines, deadlines, and stakeholder expectationsCollaborate with senior leadership on project strategy and deliveryPrepare CAD gym layouts and supplier quotesMaintain documentation and version control throughoutProcess orders and manage invoicing through our internal systems. Logistics & DeliveryOversee the wider team to deliver specialist gym equipment installs, including site visitsCoordinate with suppliers, ensuring full technical and logistical alignmentAccountability for comprehensive after-sales support and documentation.GeneralLead and develop a team of two peopleRecruit new team members when requiredSupport the leadership team and board with any reasonable additional tasks.About YouProven sales experience (desirable in fitness, wellness or property sectors)Confident deal closer with strong stakeholder skillsAmbitious, organised, and ready to grow something bigConfident, credible, and solution-oriented-especially in front of clients, developers, and project partnersA strategic thinker with excellent organisational and communication skillsResilient, adaptable, and capable of managing multiple complex projectsPassion for fitness, wellness and design-led environmentsCAD skills in gym equipment layouts.Benefits:Basic Salary of £40,000 to £50,000 depending on experienceOTE £60-70k (commission is uncapped so there is no upper threshold to your earning potential)Start Date: JulyPreferred location: London areaAbout the companyOur client operates at the forefront of the fitness and wellness space across luxury residential, corporate, and super-prime developments.Their clients include some of the UK's most prestigious property developers and global names like Argent Related, Soho House, Canary Wharf Group Plc, BBC Television Centre, and Battersea Power Station.Our consultancy division designs, equips, and supports world-class fitness and wellness spaces, and you'll be leading that mission. We're also proud co-owners of RCH Design Ltd, in partnership with renowned interior designers Zynk Design.

General Manager

£45000 - £60000 per annum + Social events,pension, career progression | Watford

Centre Manager Watford Aria - Leading Leisure/Hospitality Brandup to £45,000 basic OTE £60K+ Interviews are immediately available for a Centre Manager in Watford, running a high footfall venue for a market leading brand operating in the family entertainment sector of the leisure industry. The business delivers a great value entertainment experience and is relentless in ensuring that they consistently deliver service superiority to every customer. As Centre Manager you will be offered a highly competitive basic salary of up to £45,000 a quarterly bonus and a potentially lucrative annual outperformance bonus that can take the OTE to £60,000+. Benefits include life assurance, enhanced pension plan, 5 weeks holiday, life assurance and a save as you earn scheme with significant opportunities for training and development and career advancement. We are keen to hear from candidates who can demonstrate:5 + years' experience as a hands-on General Manager working in a fast-paced £2m+ turnover leisure, hospitality or retail business.Evidence of optimising sales and performance of a business unit including a significant hospitality offeringA passion for people, with evidence of coaching, developing and progressing a team of 40 colleagues.An ability to create positive energy with a can-do attitude and a compassionate approach to leadership.Are commercially astute with extensive P and L and budgetary management experience.Who constantly looks to enhance the customer experience and drive exceptional guest feedback/NPS scores.Can commit to working shifts and 3 weekends out of 4. Purpose of Role: Responsible for the overall performance of the centre and the team to deliver financial targets and service standardsCreate an environment for performance with fulfilment where our Team Members can perform to the best of their abilityCoach and mentor the team using effective communication and role modelling leadership behavioursContribute to the overall performance of the region; promoting innovation, best practice and effective communicationMain Duties & Responsibilities Financial & Commercial - Deliver financial targets in-line with Company expectations whilst managing expenses in a manner that is appropriate for the needs of the businessManage all controllable costs to deliver Management Profit for the centre.Implement local marketing activity showing the appropriate return on investment to grow the business and evaluate the success of each campaignControl and monitor the payroll budget, in line with the business needs and the monthly and annual budgets Operations Ensure all centre operations are adhered to and all reporting procedures are completed within the required timescales in line with company guidelinesEnsure all Company operating standards are being adhered to and all centre audits produce results consistent with Company requirementsManage all aspects of Health & Safety within the centre and ensure compliance with all our safety, security and legal obligationsEnsure preventative maintenance program is in place and being followed by the centre technical team Service Promote the Mission Statement and ensure that all our Customers receive a market leading leisure experience through superior sales and serviceExceed Customer expectations to deliver an exceptional value for money experienceEncourage engagement between the Customers and the Team Members to create a fun and friendly environmentMaintain a presence on the floor at key times of the business and lead by example to promote positive behaviours within the team Team Communicate our Way of Working to ensure all the team are aligned to the Company goals and recognise their individual contribution to the Value ChainCoach and mentor the team and ensure the team training program is being followed to promote the development of the team within the centreRole model the behaviours and expectations to encourage each Team Member to take ownership for their contribution to the overall Company valuesLead by example and promote a fun working environment for our Team Members whilst maintaining a friendly and professional approach to our Customers Interviews are immediately available

Cluster Revenue Manager

Competitive basic, car allowance, pension | North London

Cluster Revenues Manager North London - Highly competitive salary Our client is a global luxury hotel group, passionate about their people and their customers.This is a fantastic opportunity to work as a Cluster Revenues Manager at their Global Headquarters in North London.If you live by your numbers and spreadsheets and like nothing more than analyzing data, then this could be just the role for you.You need to have experience as a Revenue Manager as you could be managing the revenue for up to three hotels, within this large and lavish portfolio of hotels.This is an awesome company to work for who will invest in your training and development and this role will certainly provide you with an interesting and challenging role.About the Company:This is one of the largest and fastest growing hospitality companies in the world and was recently voted as the number one company to work for in the UK. With more than 6,000 properties globally in over one hundred countries and a history spanning 100+ years, this is company is world leader in the luxury hotel market and we are delighted to be working with them.As Cluster Revenues Manager, your key duties and responsibilities will include the following :Maximise revenueTo market share and profits for multiple hotels through the strategic coordination of revenue management processes and proceduresDrive the continued development and growth of customer service standards, revenue and profits from multiple hotelsDeliver the company's mission relating to profit, people, customer and qualityEnsure that sales and pricing strategies are based on sound commercial judgment through effective analysis and reportingEnsure professional and efficient utilization of all systems, in line with company best practices and standard operating proceduresEnsure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risksEnsure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controlsIntegrate with other functions to ensure we exceed our customer's, owner's and shareholder expectationsAs Cluster Revenues Manager, some of the things you will need to have:At least 2 years in a Revenue Manager role with a similar size hotel groupThe ability to be highly analytical and numerate and obsessed with revenue managementTo be a fabulous communicator and fluent in English verbally and in writingTo be within a commutable distance of Head OfficePractical working experience within commercial revenue managementBe proficient and advanced in Excel, PowerPoint & WordStrong Analytical SkillsSound functional knowledge of Revenue ManagementExcellent competencies in Leadership, Planning and Organising, Communication and InfluencingCommercial attitude and proactive sales approachClear voice & well spokenAbility to analyse data and identify trendsCompetitive and motivatedPractical working experience in a hotel, area or corporate role relating to distribution or revenue managementExperience of managing a commercial teamGood Training/Coaching SkillsAbility to articulate and introduce change effectivelyThis is a fabulous role for the right candidate which carries a highly competitive package plus excellent benefits (including world-leading discounted hotel travel scheme, bonus, private health care and the option to work from anywhere in the world for 20 days a year)You will also receive 25 days holiday plus bank holiday, company pension, medical cover, life cover and huge discounts on hotel stays.Interviews available immediately.

General Manager- Northwest London

£60000 - £78000 per annum | London

General Manager- Sports & FitnessNorthwest LondonCirca £60,000 basic, £78,000 O.T.E.​We are looking for a special General Manager to manage an incredible sports, health and fitness club in Northwest London with a range of sports activities, swimming pools, state-of-the-art gym, boutique studios, luxury spa and café.​This is a large high-footfall business catering for all the family, so we are looking for a special character who has the energy, maturity and leadership experience to take on this magnificent challenge.​The company is part of a larger group renowned for retaining, developing and progressing their team members and our client would like to think this would be the start of a very successful and enjoyable career with them.​Key Responsibilities:Leading, coaching, developing and inspiring a large management team and front-line staff to deliver a fantastic customer experience with each visit.Support your leadership team to develop their sports, fitness and family offering to ensure the right products are delivered at the right time to maximise participation, aid retention and improve the bottom line.Work closely with the Membership department to develop and execute their sales and retention strategy to drive positive net member movement and member yield.Full financial accountability; profit and loss, income, expenditure, debtors; helping set the budgets and business plan.Ensure the facilities are always well maintained, clean and safe.​Person Specification:Outgoing personality with the gravitas to lead and inspire large teams.Strong business acumen with a track record in driving sales and improving the bottom line.Experience of managing multiple departments and revenue streams.General Manager experience within a multi-faceted multi-million sports leisure or fitness facility possibly as a Health Club Manager or Sports Centre Manager.Bags of ambition.​​For more information, please click apply with your cv and we will be in touch if you have the right level of experience.​