Regional Operations Manager 42K basic
Switzerland with significant European Travel
I am looking to recruit a regional operations manager to assume responsibility for a number of high quality ski chalets in Switzerland along with a number of four and five bedroom luxury properties across Europe. My client is an award winning private residence owners club they represent the most discerning of investors and clientele and these guests demand exceptional levels of customer care when on holiday. Your responsibility will be to ensure that the luxury chalets, villas and apartments are always maintained and operated to the highest levels of service excellence. You will ideally be based in Switzerland from November until mid-April where you will be fully responsible for setting up and the operational management for fully booked villas where the operational delivery and logistical planning need to be of the very highest standards. You will be dealing with the most discerning of clientele and every aspect of their holiday has to be meticulously planned and delivered including full catering, pickups, après ski combined with the ability to access the most exclusive venues within the resort. You must be highly organized, a meticulous planner with the ability to manage upwards 12 staff closely and to tight key performance indicators. In addition you will be fully accountable for the fabric, maintenance and decor of each property and will have a team of concierges and catering staff to support you. You will have the financial responsibility for accountability for property maintenance as well as the costings for the f and b at each resort.
At the end of the ski season your remit will move across to the management of the company portfolio of properties in France, Portugal, Germany and Spain. You can either be based in Europe or back in the UK and your responsibility is to ensure that each property is maintained to the highest standards and that the local partners are delivering an unrivalled level of service to the clients who visit each week. You will be responsible for analyzing and acting upon the feedback from each stay and will take full responsibility for responding to HNW individuals about any aspect of their stay. You will require outstanding attention to detail and will be auditing each property against the most rigorous of standards and will always be looking to refine systems and processes to ensure a seamless experience for the guests across every aspect of their stay.
You will be working in a fast paced and challenging environment. We are ideally looking for the successful candidate to be based in Switzerland for 5 months of the year where accommodation will be provided. Extensive travel for the rest of the year is required so a location within reasonable travelling time to Gatwick or Heathrow would be ideal.
Interested candidates must have a proven track record working in an operational management or guest services capacity at the premium end of the leisure, hotel or property management sectors and experience in a senior operational capacity in ski would be hugely advantageous. You will need to be well qualified in health and safety and have first class commercial, communication and presentation skills. The company is a market leader in its field with an outstanding calibre of employee at every level.