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Group Bookings Manager

Group Bookings Manager

Job Title: Group Bookings Manager
Contract Type: Full Time
Location: Bristol, England
Industry:
Salary: £19500 - £20500 per annum
REF: DP7_1567164131
Contact Name: David Peacock
Contact Email: dp@leisurepeople.com
Job Published: 18 days ago

Job Description

Group Bookings Manager 20K Bristol

I am looking for a customer focused group bookings manager to work for a successful family entertainment centre in Bristol. You will be responsible for:

  • Making every element of the customer journey an amazing experience
  • Managing incoming enquiries and leads over the phone and online.
  • Providing quotations, follow up calls and taking deposits
  • Coordinating the logistics and arrangements for both children's parties and group bookings
  • Liaising internally with the hospitality and events team to ensure all bookings are fully staffed and pre planned.
  • Liaising with the digital and marketing team regarding offers and promotions to maximize occupancy
  • Dealing promptly and professionally with enquiries and complaints
  • Work closely with the management team to deliver an exceptional guest experience across the venue
  • Can support across other areas of the business as and when required

We are keen to talk to candidates who have had:

  • A similar experience working within a high footfall group bookings/customer experience role.
  • Can work a variety of shifts including most weekends and bank holidays.
  • Have strong IT skills and excellent communication skills.
  • Previous leisure or hospitality experience is strongly desirable.

Interviews are immediately available.