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Back of House Account Manager- Manchester

Back of House Account Manager- Manchester

Job Title: Back of House Account Manager- Manchester
Contract Type: Full Time
Location: Manchester, Greater Manchester
Industry:
Salary: £28000 - £30000 per annum + excellent benefits and share options
Start Date: ASAP
REF: AF011618_1527843390
Contact Name: Alice Fleat
Contact Email: af@leisurepeople.com
Job Published: 7 months ago

Job Description

As Back of House Account Manager your key role will be interviewing and vetting skilled

Chefs and Kitchen Porters, liaising with the business Partners daily ensuring they are receiving an excellent service and attending sales meetings promoting the Back of House department.

Excellent presentation with good verbal and written communication skills are essential with a keen eye for detail. You will have high energy levels with a positive outlook and strong desire to succeed.

You will have experience working as a Chef to some capacity or have a thorough understanding of kitchen terminology and know a good chef when you see one. Having a strong background in hospitality will put you in good stead with communicating with the business Partners (Hotels, Contract, & Events caterer's)

This is a great opportunity for anyone that has worked in Hospitality to a high level and is now looking for progression in a new career. You will experience a steep learning curve and we will help you to achieve your goals.

Responsibilities

● Meet the Partners staffing demands with placing skilled Chefs and Kitchen Porters appropriately

● Ensuring that we have enough Members to meet the Partners demands

● Qualifying Chef CV's & interviewing one on one to assess their Chef level

● Hold group Kitchen Porters assessment sessions of 20+ candidates

● Qualifying candidates ensuring legal requirements are met to work in the UK and have required documentation for their skill level

● Ensure all onboarded members are upto the standards set by the business

● Attending Operations-focused meeting with Partners, taking feedback on staff quality, punctuality, uniform and customer service and actioniong upon these.

● Daily communications with thePartners, answering incoming queries & complaints via phone and email

● Overseeing shift fulfillment and matching the right Members to the right shifts

● Comfortable rolling your sleeves up and taking on a variety of tasks

Skills and experience

● Practical and delivery-focused by nature - you have a 'get stuff done' attitude

● Comfortable rolling your sleeves up and taking on a variety of tasks

● Self-assured, with the ability to keep calm under pressure

● Collaborative and mature in approach, able to work with a range of stakeholders and personality types to achieve a common goal

● Experience in delivery and customer-facing roles preferable

● Experience in a high-growth company preferable

● Proficient at using GSuite and Microsoft Excel

Benefits

● Join a high-growth, exciting start-up and help shape the way they operate

● Almost too much responsibility -significant of room for you to grow

● Share options

● Discounted travel

● Competitive salary