Spa Manager - Banbury
£33,000 basic salary plus benefits

Are you passionate about wellness and exceptional customer service? Do you thrive in leading a team to deliver outstanding guest experiences? If so, this is an exciting opportunity to join a premium spa environment as a Spa Manager.

Benefits:

• Complimentary breakfast or lunch
• Flexible working schedule
• 28 days annual leave, increasing with length of service
• Free gym membership
• Additional complimentary membership for a nominated person (after 2 years)
• Discounted spa treatments (30%) Discounted retail products (20%)
• Discounted food and beverages (50%)
• Ongoing career and personal development training
• Access to mental health, wellbeing, and employee assistance programmes
• Length of service recognition awards
• Staff awards and performance bonuses
• Discounts on entertainment and shopping

Key Responsibilities:

• Oversee the day-to-day operations of the spa, ensuring a high-quality and relaxing experience for all guests
• Lead, motivate, and manage a team of therapists and support staff
• Develop and implement strategies to drive revenue and enhance customer satisfaction
• Deliver a range of spa treatments when required, including massages, facials, manicures, and pedicures
• Maintain exceptional standards of cleanliness, safety, and customer care
• Manage stock, budgets, and staff scheduling to ensure efficient operations
• Foster a positive, collaborative working environment that supports team development and growth

About You:

• NVQ Level 2 & 3 in Beauty Therapy (or equivalent)
• Results-driven with a strong focus on KPIs
• Excellent interpersonal and customer service skills
• Strong written and verbal communication abilities
• Proven track record in delivering outstanding customer service
• Highly organised with the ability to manage multiple priorities
• Confident decision-maker with strong problem-solving skills
• Experience in team leadership and staff development
• Ability to build rapport, trust, and credibility with clients and colleagues
• Flexible approach to working hours, including weekends and holidays

Desirable:

• Knowledge of premium skincare products and treatments

The Opportunity:
Join a leading organisation within the health and wellness sector, offering a supportive environment and clear opportunities for career progression. As Spa Manager, you will play a key role in delivering exceptional guest experiences while developing and inspiring your team.

Ready to take the next step in your career? Apply today.