My clients are recruiting for a confident, communicative and attentive Partner Operations Lead to

join the Operations team in London.

The Operations team are on the front line supporting the Members (workers) and Partners

(employers) to make sure every one of them has a brilliant experience. In your role, you will

work closely with stakeholders across the business, from Sales and Account Management to

the Support team, to ensure that Partner expectations are met and that the Operations team

hits pre-agreed SLAs in order to deliver a world-class Partner experience.

You'll take on a multitude of different responsibilities including Operational meetings with

Partners, attending check-ins of the staff and oversight of day-to-day activities of the Support

team. One thing's for sure: this is a fast-paced, highly visible role that will allow you to gain a

ton of experience and develop your career.

Responsibilities

● Work with the Operations, Sales and Account Management teams to ensure we fulfil

all shifts posted with us and appropriately manage expectations

● Attending Operations-focused meeting with Partners, taking feedback on things like

staff quality, punctuality, uniform and customer service, then passing this back to the

wider team for action

● Data analysis of Operational performance for internal use and for sharing with

Partners

● Being point of contact for Sales/Account Management to agree on specific actions for

new or VIP Partners, delegating these tasks to the Support team and ensuring

completion

● Act as a link between the Sales/Account Management teams and the Operations

team, to ensure a seamless flow of information and expectation from point of sale

through to delivery

● Handling escalations from the Support team involving Partners, taking high-value or

sensitive issues

● Identifying which check-ins of staff are worth attending and organising the staffing of

this, be it going personally or arranging a representative from a pool that you will

manage

● Providing cover for our Member Operations Lead where necessary, including

delivering Member group assessment sessions

Skills and experience

● Practical and delivery-focused by nature - you have a 'get stuff done' attitude

● Comfortable rolling your sleeves up and taking on a variety of tasks

● Self-assured, with the ability to keep calm under pressure

● Collaborative and mature in approach, able to work with a range of stakeholders and

personality types to achieve a common goal

● Experience in delivery and customer-facing roles preferable

● Experience in a high-growth company preferable

● Hospitality or agency experience preferable

● Proficient at using GSuite and Microsoft Excel