£65000 - £70000 per annum + 85K OTE
about 1 month ago
General Manager Milton Keynes up to 70K + 20% Bonus
An outstanding opportunity in Milton Keynes to manage one of the largest leisure venues of its type in Europe with a multimillion pound turnover across a complex operation including a significant food and beverage offer. There is a high customer footfall which demands a very customer centric approach to consistently delivering a premium experience.
To take accountability for the total P&L performance of the site and Balance Scorecard.
To provide inspiring leadership, be a standard bearer for the company's values and Brand Standards and to deliver outstanding guest service at all times by way of example.
To ensure compliance with legislation, with regards to all statutory requirements including Liquor Licensing and Health and Safety
Provide direction, coaching and development to the Deputy General Manager, ensuring they deliver clear leadership and direction to operational departments.
To set clear targets and objectives for direct report Senior Managers and to monitor performance closely through 1-2-1 meetings, adhering to consistent objectives.
To ensure that the venue is always appropriately staffed and resourced in accordance to usage patterns.
To implement and maintain a culture of high performance and performance management.
To conduct effectively and timely appraisals with the management team and ensure that Senior Managers hold similar appraisals with their team.
To ensure Senior Managers are exceeding agreed targets and objectives
To ensure that all employees have development plans aligned to agreed objectives.
Ensure that financial performance matches targets set and income is maximised and costs are minimised.
Continuously look for ways to improve the guest experience by delivery operational excellence.
To be fully competent at utilising all elements of the booking system, as required within your role.
We are keen to talk to candidates who can demonstrate:
A proven track record working at the premium end of the leisure, hotel or hospitality sectors including vistor attractions, family focused health clubs, holiday parks, hotels or resorts.
Proven commercial experience and a track record of high performance in a single or multi-site business delivering over £1m EBITDA.Experience of budgetary control.
A clear communicator and professional operator with extremely high standards of achievement.
Exhibit strong judgement, drive and influence.
Interviews are immediately available.