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General Manager

General Manager

  • Location

    Milton Keynes

  • Sector:

    Commercial Leisure

  • Job type:

    Full Time

  • Salary:

    £65000 - £70000 per annum + 85K OTE

  • Contact:

    David Peacock

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


General Manager Milton Keynes up to 70K + 20% Bonus

An outstanding opportunity in Milton Keynes to manage one of the largest leisure venues of its type in Europe with a multimillion pound turnover across a complex operation including a significant food and beverage offer. There is a high customer footfall which demands a very customer centric approach to consistently delivering a premium experience.

  • To take accountability for the total P&L performance of the site and Balance Scorecard.

  • To provide inspiring leadership, be a standard bearer for the company's values and Brand Standards and to deliver outstanding guest service at all times by way of example.

  • To ensure compliance with legislation, with regards to all statutory requirements including Liquor Licensing and Health and Safety

  • Provide direction, coaching and development to the Deputy General Manager, ensuring they deliver clear leadership and direction to operational departments.

  • To set clear targets and objectives for direct report Senior Managers and to monitor performance closely through 1-2-1 meetings, adhering to consistent objectives.

  • To ensure that the venue is always appropriately staffed and resourced in accordance to usage patterns.

  • To implement and maintain a culture of high performance and performance management.

  • To conduct effectively and timely appraisals with the management team and ensure that Senior Managers hold similar appraisals with their team.

  • To ensure Senior Managers are exceeding agreed targets and objectives

  • To ensure that all employees have development plans aligned to agreed objectives.

  • Ensure that financial performance matches targets set and income is maximised and costs are minimised.

  • Continuously look for ways to improve the guest experience by delivery operational excellence.

  • To be fully competent at utilising all elements of the booking system, as required within your role.

We are keen to talk to candidates who can demonstrate:

  • A proven track record working at the premium end of the leisure, hotel or hospitality sectors including vistor attractions, family focused health clubs, holiday parks, hotels or resorts.

  • Proven commercial experience and a track record of high performance in a single or multi-site business delivering over £1m EBITDA.Experience of budgetary control.

  • A clear communicator and professional operator with extremely high standards of achievement.

  • Exhibit strong judgement, drive and influence.

Interviews are immediately available.