General Manager Milton Keynes up to 70K + 20% Bonus

An outstanding opportunity in Milton Keynes to manage one of the largest leisure venues of its type in Europe with a multimillion pound turnover across a complex operation with a high footfall demanding a very customer centric approach to consistently delivering a premium experience. We are looking for an outstanding leader who has a proven track record working at the premium end of the leisure, hotel or hospitality sectors who will thrive in and operationally that is both challenging and exciting alongside a significant hospitality and events business.

• To take accountability for the total P&L performance of the site and Balance Scorecard.
• To provide inspiring leadership, be a standard bearer for the company's values and Brand Standards and to deliver outstanding guest service at all times by way of example.
• To ensure compliance with legislation, with regards to all statutory requirements including Liquor Licensing and Health and Safety
• Provide direction, coaching and development to the Deputy General Manager, ensuring they deliver clear leadership and direction to operational departments.
• To set clear targets and objectives for direct report Senior Managers and to monitor performance closely through 1-2-1 meetings, adhering to consistent objectives.
• To ensure that the venue is always appropriately staffed and resourced in accordance to usage patterns.
• To implement and maintain a culture of high performance and performance management.
• To conduct effectively and timely appraisals with the management team and ensure that Senior Managers hold similar appraisals with their team.
• To ensure Senior Managers are exceeding agreed targets and objectives
• To ensure that all employees have development plans aligned to agreed objectives.
• Ensure that financial performance matches targets set and income is maximised and costs are minimised.
• Continuously look for ways to improve the guest experience by delivery operational excellence.
• To be fully competent at utilising all elements of the booking system, as required within your role.

We are keen to talk to candidates who can demonstrate:

• Proven commercial experience and a track record of high performance in a single or multi-site business delivering over £1m EBITDA.
• Experience of budgetary control.
• Evidence of managing a high performing team.
• A clear communicator and professional operator with extremely high standards of achievement.
• Exhibit strong judgement, drive and influence.

Interviews are immediately available.